Google Play Privacy Policy
Privacy Policy
App: Alraeei (الراعي)
Effective date: June 20, 2026
This Privacy Policy explains how Alraeei (الراعي), accessible through the Alraeei mobile
application and related services, collects, uses, stores, and shares user information.
This page is intended for users of the Alraeei app on Android and other supported platforms.
1. Information We Collect
Depending on how you use the app, we may collect the following information:
- Account information such as your name, phone number, and profile details.
- Delivery and saved address information that you enter in the app.
- Order, cart, payment selection, and transaction-related information.
- Device and app information such as device type, operating system, app version, and identifiers used for app functionality and notifications.
- Location information when you allow location access for delivery address selection, maps, or nearby service functionality.
- Notification-related data when you enable push notifications.
- Messages, support requests, reviews, or other information you voluntarily send to us.
2. How We Use Information
We use collected information to:
- Create and manage your account.
- Process orders, deliveries, and customer service requests.
- Store and display saved addresses and order history.
- Send order updates, service notifications, and app notifications.
- Provide location-based features such as address picking and map display.
- Improve app performance, functionality, stability, and user experience.
- Prevent abuse, fraud, unauthorized activity, and technical issues.
3. Permissions and Sensitive Access
The app may request access to certain device features only when needed for core functionality, including:
- Location: to help select or confirm delivery addresses and provide map-based features.
- Internet access: to communicate with our servers and load app content.
- Notifications: to send order and service updates.
- Photos or files: only if required by features you use, such as profile or support-related uploads, where applicable.
You can manage app permissions at any time through your device settings. Denying certain
permissions may limit specific app features.
4. Sharing of Information
We do not sell your personal information. We may share information only in limited cases, such as:
- With service providers or technical platforms that help operate app features such as hosting, notifications, maps, analytics, or customer support.
- With delivery, operations, or service partners when needed to fulfill your order or service request.
- When required by law, regulation, legal process, or government request.
- To protect our rights, users, systems, or services against fraud, abuse, or security threats.
5. Data Retention
We retain information for as long as necessary to provide the service, maintain records,
comply with legal obligations, resolve disputes, and enforce our agreements. Retention
periods may vary depending on the type of data and the purpose for which it is used.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your
information. However, no method of storage or transmission over the Internet is completely
secure, and we cannot guarantee absolute security.
7. Children's Privacy
The app is not intended for children without parental or guardian supervision. We do not
knowingly collect personal information from children in violation of applicable law. If you
believe a child has provided personal information to us, please contact us so we can review
and delete it where appropriate.
8. Your Choices and Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account or personal information, subject to legal and operational requirements.
- Disable permissions such as location or notifications from your device settings.
9. Third-Party Services
The app may rely on third-party services such as maps, push notifications, hosting, and
embedded web content. Those services may process information according to their own privacy
policies and terms.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this
page with a revised effective date. Continued use of the app after changes become effective
means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us through: